Our customers can return their purchased items to us in case of damage or if they are not satisfied with the product.
For the refund, the items must be returned to the us within 14 days of delivery.
Please contact us for refunds before returning the items. We will give you the nearest return addresses depending upon their country. We have business associates in the US, UK, Germany, France, The Netherlands or our customers can return the products to our address in Nepal which is as follows:
NepaCrafts Product
Pingala Marg 229, Gaushala. 1st floor,
Kathmandu, Bagmati, Nepal, 44600
Call us at: +977-1-4573 583/ 4578 583
Email us at: expo@nepacrafts.com/ service@nepacrafts.com
In cases where an order is returned to us due to customs issues—such as incomplete documentation, lack of response, or refusal to accept the parcel—we will issue a partial refund after deducting international shipping and handling costs.
We kindly request customers to stay informed about local customs regulations and respond promptly to any communication from courier or customs authorities.