Returns & Refunds

Our Commitment to You

At NepaCrafts, we take great care in selecting, preparing, and packaging every handcrafted piece before it leaves our workshop.

If your order arrives damaged, or if you are not satisfied with your purchase, we are here to help.

Please read the following policy carefully before initiating a return.

Return Period

Eligible items may be returned within 14 days of delivery.

To request a return or refund, please contact us before sending any item back. Do not return a package without receiving return instructions from our team.

Depending on your location, we will provide the most appropriate return address and instructions.

How to Request a Return

Please contact us at: service@nepacrafts.com

When contacting us, please include:

• Your order number
• The name of the item(s) you wish to return
• The reason for the return
• Photographs of the item and packaging if the item arrived damaged

Our team will review your request and provide the appropriate return instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible.

For damaged shipments, we may request photographs of:

• The damaged product
• The original packaging
• The shipping label
• Any visible damage to the outer package

This information may be required to assist with a courier claim and determine the appropriate resolution.

Returns for Other Reasons

If you are not satisfied with your purchase and would like to return it, please contact us within 14 days of delivery.

Returned items should be:

• Unused and in their original condition
• Carefully packaged
• Returned with their original packaging and accessories, where applicable
• Accompanied by the relevant order information

Certain handcrafted, customized, personalized, or made-to-order items may not be eligible for return. Please contact us before placing a return request if you are unsure about an item's eligibility.

Return Shipping

Unless the item arrived damaged, defective, incorrect, or was otherwise sent in error by NepaCrafts, the cost of returning an item is the responsibility of the customer.

We strongly recommend using a trackable and insured shipping service for all returns, as NepaCrafts cannot be responsible for items lost or damaged while being returned to us.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome of your refund request.

If the return is approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund to your account.

Returns Due to Customs or Delivery Issues

International customers are responsible for providing accurate delivery information and complying with applicable customs requirements in their country.

If an order is returned to NepaCrafts because of customs or delivery-related issues — including:

• Incomplete or incorrect documentation
• Failure to respond to courier or customs requests
• Refusal to accept the shipment
• Failure to pay applicable customs duties, taxes, or fees
• An incorrect or incomplete shipping address

— we may issue a partial refund after deducting the original international shipping, return shipping, handling, and other non-refundable costs incurred by NepaCrafts.

Any remaining refund will be processed after the returned shipment has been received and assessed.

Customs Duties & Taxes

Customs duties, import taxes, VAT, and other government or customs charges are not included in our product prices or standard shipping charges, unless expressly stated otherwise.

These charges are determined by the destination country's authorities and are the responsibility of the recipient.

Customers should remain attentive to communications from the courier or customs authorities and respond promptly to any requests required to clear their shipment.

Where to Return Your Order

For international customers, NepaCrafts may provide a return address through one of our international associates where appropriate.

The return location will be determined based on your country and the nature of the return.

Need Help With a Return?

Our customer service team is happy to assist you.

Please contact us before returning your order: service@nepacrafts.com

We appreciate your understanding and cooperation and will do our best to make the return and refund process as smooth as possible.