Last updated: September 1, 2026

At NepaCrafts, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have when you visit or make a purchase from nepacrafts.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, create an account, contact us, or otherwise interact with NepaCrafts, we may collect information that you provide to us.

This may include:

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Payment and transaction information
• Order history and purchase details
• Information you provide when contacting our customer service team
• Account information, if you create an account
• Information you provide when subscribing to our newsletter or promotional communications

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general information about how you interact with our website.

2. How We Use Your Information

We use the information we collect to operate our business and provide you with a better shopping experience.

This may include using your information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Process payments and refunds
• Communicate with you about your orders
• Respond to customer service inquiries
• Maintain and manage your account
• Improve our website, products, and services
• Understand how customers use our website
• Prevent fraud, abuse, and unauthorized activity
• Comply with legal and regulatory requirements
• Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law

We only use personal information for legitimate business purposes and in accordance with applicable privacy laws.

3. Marketing Communications

If you choose to subscribe to our newsletter or promotional communications, we may send you information about:

• New products and collections
• Special offers and promotions
• Seasonal campaigns
• New arrivals
• Company news and updates

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at service@nepacrafts.com.

Unsubscribing from marketing communications does not prevent us from sending important transactional messages, such as order confirmations, shipping updates, or information relating to your purchases.

4. Cookies and Similar Technologies

NepaCrafts and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand website traffic, and improve your online experience.

Cookies may be used for purposes such as:

• Keeping items in your shopping cart
• Maintaining your shopping session
• Remembering website preferences
• Understanding website traffic and performance
• Measuring the effectiveness of marketing
• Providing relevant website functionality

Some cookies are essential for the website to function properly, while others may be used for analytics, personalization, or marketing.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Because our website is powered by Shopify and may use other third-party services, the types of cookies and technologies used may change from time to time.

5. Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services online.

When you use our website, Shopify may collect and process personal information as necessary to provide its services, including supporting shopping, checkout, payment, security, analytics, and other website functionality.

Your information may be stored and processed through Shopify's systems and those of its service providers.

For more information about how Shopify handles personal information, please review Shopify's privacy documentation.

6. Payments

When you make a purchase from NepaCrafts, your payment may be processed through Shopify Payments or another third-party payment provider available at checkout.

Depending on the payment method you choose, the payment provider may collect information necessary to process your transaction, such as payment card details and billing information.

NepaCrafts does not need to receive or store your complete payment card number when payment is processed by an external payment provider.

Payment providers may have their own privacy policies and terms governing how they collect, use, and protect your information.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

• E-commerce and website providers
• Payment processors
• Shipping and courier companies
• Freight and logistics providers
• Email and marketing service providers
• Website analytics and technology providers
• IT, security, and fraud-prevention providers
• Professional advisers and service providers

We only provide information that is reasonably necessary for these providers to perform their services.

We may also disclose information where required by law, legal process, governmental request, or where necessary to protect the rights, property, safety, or security of NepaCrafts, our customers, or others.

8. International Data Transfers

NepaCrafts serves customers around the world, and some of our service providers may operate in countries outside Nepal.

As a result, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Where required by applicable law, we take reasonable steps to ensure that such transfers are handled with appropriate safeguards.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses industry-standard security technologies and relies on established third-party service providers to help protect transactions and customer information.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions
• Maintaining business and accounting records
• Providing customer support
• Resolving disputes
• Preventing fraud
• Complying with legal, tax, and regulatory obligations

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Ask questions about how your information is used
• Submit a privacy-related complaint

Some of these rights may be subject to legal or other limitations.

To make a privacy request, please contact us using the information provided below.

12. Children's Privacy

Our website is intended for general audiences and is not directed toward children who are below the minimum age required to use online services under applicable law.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or social media platforms.

If you follow a link to a third-party website, that website will have its own privacy policy and terms of use. NepaCrafts is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically to remain informed about how we protect your information.

Questions or Privacy Requests?

If you have questions about this Privacy Policy, would like to access or correct your personal information, request deletion where applicable, or have a privacy-related concern, please contact us.

We value the trust you place in NepaCrafts and are committed to handling your personal information responsibly and transparently.