How can we help you?

We offer very reasonable shipping charge on all orders. We work very sincerely and responsibly for dispatching your orders in the most efficient, safe and accurate manner. Orders are generally shipped within 1 business day. Local holiday and weekend orders are processed the next business day and Weekends are not part of standard or expedited shipping times.

We know that shipping can be expensive at times which is why we have broken down the shipping costs in the most correct way so that you do not have to pay more than what is absolutely necessary.

Order Value                  Shipping Cost

$1.00 – $44.90               US$22.90 (Now $14.85 for a limited time)

$44.91 – $99.90            US$28.90 (Now $18.75 for a limited time)

$99.91- $199.99           US $37.90 (Now $24.65 for a limited time)

$200.00- $299.99        US $45.90 (Now $29.85 for a limited time)

Free Expedited Shipment for orders over US $300.00

Yes, we offer very reasonable shipping charge worldwide. We ship products internationally. International orders are contigent upon certain criteria since these are handled on order by order basis. All orders will be shipped from our  Kathmandu Headquater Warehouse, Nepal.

Yes, you can reschedule the delivery by directly contacting and coordinating with your local courier service. They will assist you in arranging a more convenient delivery time.

You can easily track your order through this link. Simply enter your order number and email address or your tracking number to view the latest status of your shipment.

Our customers can return their purchased items to us in case of damage or if they are not satisfied with the product. For the refund, the items must be returned to the seller within 14 days of delivery.

NepaCrafts Product does not cover your return shipping costs unless received damaged. Please note that books are non-refundable.

Please contact us within 14 days from the delivery date to request a refund before returning any items. If you do not contact us within this 14-day window, your order will not be eligible for a refund. We will give our customers the nearest return addresses depending upon their country. We have business associates in the US, UK, Germany, France, The Netherlands or our customers can return the products to our address in Nepal which is as follows:

NepaCrafts Product

Pingala Marg 229, Gaushala. 1st floor,

Kathmandu, Bagmati, Nepal, 44600

Email us at: service@nepacrafts.com

We process all returns/exchanges immediately upon receipt. Your payment via PayPal will be credited the appropriate amount and posted to your account once the return is processed. It may take 1-2 business days for the credit to appear on your PayPal account.

In case that an item is not delivered due to being out of stock, we will issue store credit for the amount upto $50. For value above $50 we will be issuing a refund to PayPal. 

If the return is a result of an error we made in your order or a product defect, we will replace the product or refund the complete amount including all shipping charges. Just Email us at service@nepacrafts.com with your order number, name and address and details on the reason for your return.  Refunds will be issued upon receipt and inspection of the returned products. If the item you requested is in stock, we will ship it to you immediately. We will assist you in returning the original shipment for a full refund, including shipping charges.

If you received a damaged delivery, all you have to do is let us know and send the pictures of the damage products and the packing box.  Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available.

 We will ship out a replacement to you immediately.

Yes, you can subscribe to our newsletter to receive notifications on our weekly promotions every Thursday! You can also find our latest discount coupons wethrift , Knoji and dealspotr. 

Simple Care Tips for Yak Wool Products:

• Always use cold water for washing

• Gently hand wash only—never machine wash

• Add just a few drops of mild shampoo to help maintain softness

• Avoid using any heat-based dryers

• Keep out of direct sunlight while drying

• Do not twist yak wool shawls or blankets, as it may cause wrinkling

When cleaning gold statues, especially those with delicate finishes, please follow these important precautions:

• For statues with gold-painted faces: Do not touch or clean with water. Instead, gently wipe away dust using a soft, dry cotton cloth.

• Avoid abrasive materials: Never use rough cloths, steel wool, or metal-bristled brushes, as they can scratch and damage the surface of the statue.

• Minimize handling: Try to avoid frequent contact. Natural oils from your hands can cause the gold to tarnish more quickly and may affect the longevity of the statue’s finish.

To get wholesale pricing, you can register to our website. Once registered, we will add you to our wholesale buyers list which will give you access to exclusive wholesale rates.

For orders under $1000, you can conveniently place your order directly through our website. For orders over $1000, please email the SKUs of the products you're interested in to service@nepacrafts.com. Our team will get in touch with you to assist and coordinate the order.

Yes, customs duties are the buyer’s responsibility and are determined by your country’s customs regulations. We will not be responsible for any customs charges or related fees.

• Check if your payment details are correct.

• Ensure your internet connection is stable. 

• Try using different browser or device.

• Clear your browser cache and cookies.

• Contact us at service@nepacrafts.com if the issue continues.